Shipping & Return

At Swangkam Store, we want your shopping experience to be seamless and satisfying. Below is our shipping and return policy:

🚚 SHIPPING POLICY

📦 Processing Time

• Orders are processed within 1–3 business days.

• Orders placed on weekends/holidays will be processed the next business day.

🌍 Delivery Times

• France: 2–5 business days

• EU countries: 4–10 business days

• International: 7–21 business days

🚛 Shipping Methods

We partner with trusted carriers like La Poste, DHL, and Colissimo.

💸 Shipping Charges

• Shipping fees vary based on destination and weight.

• Free shipping on orders over €50 within France.

🔄 Order Tracking

Once your order is shipped, you will receive a tracking link via email.

🔁 RETURN & EXCHANGE POLICY

⏳ Return Window

You can return products within 14 days of delivery.

✅ Eligibility

• Item must be unused, in original condition with tags and packaging.

• Non-returnable items: intimate wear, gift cards, customized items.

📦 Return Process

1. Email us at support@swangkam.store with your order number and reason.

2. We will provide return instructions and a return address.

3. Buyer is responsible for return shipping unless item is defective.

💳 Refunds

• Refunds will be processed within 5–7 days after receiving the returned item.

• Original shipping costs are non-refundable.

🔄 Exchanges

If you received a defective or incorrect item, we’ll gladly replace it.

For questions, contact us:
📧 support@swangkam.store | 📞 +33 7 45 71 26 52
🏠 10 Avenue De Marlioz, 73100 Aix-les-Bains, France